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What exactly is included in the monthly charge?
You need to know what the features of the account are, and you also need to know what can you get for some extra fee. Probably you'll need additional disk space or bandwidth, or mailboxes in future, but you should know the prices right now.
Do you provide Money Back Guarantee?
You need at least 7 days to test your account (you lose 2 days during DNS propagation only). Never buy web hosting which answers: "No money back."
How quickly you'll respond when I have questions?
Before choosing a hosting company call them up or email them with a question and see how quickly they have an answer for you.
How often do you back up the files?
The more often the better. The perfect answer is that they backup every day. But I recommend you to keep an up-to-date copy of your web site on your home computer also to be on the safe side.
What kind of equipment and software are in place to ensure that my site is up?
Most Internet Hosting Companies use some combination of equipment and software to ensure that the servers are up and working. You want to make sure that the server is hooked up to an UPS (uninterrupted Power Supply). The UPS is just a big battery that will provide the server with power for 30 minutes to several hours. Also most Hosting Companies have software and equipment that monitors the servers and restarts them if they quit serving pages. You will also want to know if this fails, does the company have a way to restart the server manually.
How many domains can I host per account?
If you have 2 domain names, say MyPics.com and MyBlog.com, and wanted them to both go to the same site, would they charge you extra for the domain names or since it all goes to one site will you be charged just for one. If you plan on hosing several sites to see which ones will be successful, you might want to ask for a volume discount or ask if they have a reseller package.
What is the procedure for uploading files to your account?
You want to know if you will have 24 hour FTP access. Some hosting companies restrict how you can upload files to the servers.
Do you provide log files or Live Stats?
Hosting companies usually do one or the other, either provide you with the raw logs for you account or provide you with some sort of online statistics. You will want to make sure that the logs contain information from search engines on the words and phrases used, how long the visitor stayed at the site, entry page, number of page visits, broken links and errors, and exit page.
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